Assuming you have already downloaded and installed the Jetcast Player, this problem can happen for four (4) reasons. The route to your connection through your ISP is having problems, your Internet Explorer is having problems, you may need the latest version of the Jetcast Player, or your Internet Explorer security is set to a high level.
To get the most recent version of the Jetcast Player, you can normally find it on the home page of Jetcast or on our download page in the Help section. Download, save to desktop, install or install using the desktop icon you created and start playing.
To set your Internet Explorer security to an acceptable level, please:
1. Choose Tools from the top menu bar of Internet Explorer
2. Choose Internet Options
3. Select the Security tab
4. Click on the Internet globe icon
5. Click on the Custom Level Button below
6. Enable all the ActiveX options (There are normally seven (7) of them)
7. Click on the Okay to accept the changes
8. Remaining in the Security tab, click on the green Trusted Sites icon
9. Click on the Site button
10. Enter in http:///www.jetcast.com
11. Click Okay to accept the change
12. Click Okay to totally get out of the Internet Options window
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